1. Terms and Conditions
2. Data of the proprietor of the Website www.dalerhodes.co.uk
Dale Rhodes Tailors
For any concerns or incidents related to the use of the Website, you may contact Dale Rhodes:
Via web (contact form)
Telephone 44 1924 485048
Dale Rhodes offers custom clothing for both men and women. On the Website you will find detailed product descriptions and images of the products that can be acquired. While we try to accurately display the colors of our products on the Website, the actual colors you see depend on your monitor and settings of your screen, and we thus cannot guarantee that the colors displayed by your monitor will be exactly the same color of the product at the time of delivery and / or receiving:
The variations in manufacturing processes, the settings of your monitor and your computer hardware can affect fabrics and product designs, which means that the delivered products may be slightly different in appearance to those shown and described on the Website;
All products / fabrics of Dale Rhodes are subject to availability, which means that we cannot always deliver the order. We will inform you as soon as possible, if the product you have requested is not available and, if you agree we may offer an alternative product of equivalent or higher quality, or of equal value;
Please keep in mind that your order will only be processed if you have placed the order correctly and we received authorization from your payment card.
Taxes are included. All fees charged by Dale Rhodes are inclusive of taxes, duties or other governmental levies or any financial charges. You agree to pay and be responsible for any taxes, duties, levies or charges for the use of the Transaction Services in addition to our service fees.
Delivery time is dependent on factory capacity from the date of payment. The provided delivery date is an estimated date and not an ensured one. Due to external factors the delivery date could be different as the confirmed date. Dale Rhodes guarantees delivery except in situations, events or circumstances that are beyond our control (customer is not available, adverse weather conditions, errors in shipping information, legal procedures, public holidays, etc.). Shipping may be charged on all orders.
7. After-sales policy: Alterations, remakes and refunds
If your garment requires adjustment when delivered (online sales)
We will provide a 10% of the sale value of your garment towards alterations.
We will need proof alteration receipt from local tailor etc
Due to the fact that every product is 100% individually custom-tailored and handcrafted just for you, we do not offer refunds. This is standard practice for custom-tailored products as there is no resale value.
Dale Rhodes only allows cancellation of an order if it has been made within 24 hours. After this time span, Dale Rhodes can no longer cancel the order as its production has begun and costs incurred)
9. Modifications and accuracy of content
Dale Rhodes reserves the right to make unannounced changes in its Website when considered as appropriate, change, delete or add content and services provided through the same, as well as the way in which they are presented or located on the Website For its improvement and renewal.
10. Exclusion Rights
Dale Rhodes reserves the right to refuse or withdraw access to the Website and / or services offered without notice on its own or a third party, to users, who violate these Terms and Conditions.
11. Intellectual and Industrial proprieties
The Website and its contents, including its services, programs, data, designs, tests, graphics, logos, icons, buttons, as well as the software, commercial names, brands, creative works, illustrations, photographs or industrial drawings and any other features capable being used for industrial and commercial purposes (i) are property of and held in the ownership of Dale Rhodes and are protected by national and international legislation concerning intellectual and industrial property. Under no circumstances shall it be considered that Dale Rhodes grants any kind of license, or engages in any form of relinquishment, transfer or total of partial assignment of the above rights, or that any right is conferred, especially in relation to the alteration, transformation, exploitation, reproduction, distribution or public communication of the contents referred to above without the prior, express and written authorization of Dale Rhodes or corresponding owners. The User can only use the Website and its contents for personal and private use. Any other use is prohibited and will require the User to obtain the prior written permission of Dale Rhodes. Dale Rhodes puts its reasonable endeavors to ensure that this Website is free of viruses and other malicious or harmful content. You can use, download and print Website content solely for your own personal use or for non-commercial personal use. Except for your own personal use or internal business purposes, you cannot do any of the following without first obtaining the written permission of Dale Rhodes:
copy, reproduce, use or negotiate in any other form content on the Website;
modify, distribute or republish any content on the Website, for any purpose;
reproduce the Website, perform framing, to this Website to any other Website or from any other Website;
use the content of the Website for any commercial exploitation.
12. Obligations of Users
As a general comment, Users must operate at all times in conformity with the law, with the norms of polite behaviour and the requirements of good faith, employing all due diligence and abstaining from using the Website in any way that may impede, damage or adversely affect the normal operation of the Website, or the goods or rights of Dale Rhodes, of its suppliers, of other Users or in general of any third party. Specifically, and without this implying any limitation of any kind of provisions of the previous section, Users shall, during their use of the Website, accept the following obligations:
To provide truthful information in terms of the data requested in the registration form or the order form, and to keep the said data updated.
Not to introduce, store or propagate on or from the Website any information or material that is defamatory, insulting, obscene, threatening or xenophobic, or is of a type likely to incite to violence or to discrimination for reasons of race, sex, ideology or religion, or that in any way offends against morality, public order, fundamental rights or public liberties, or against the honor, privacy or image of third parties, or in general against regulations currently in force.
Not to introduce, store or propagate through the Website any program, data, virus, or code, or any other electronic or physical equipment that is likely to cause damage to the Website, to any of its services, or to any of the equipment, systems or networks of Dale Rhodes, of any other User, of Dale Rhodes suppliers, or in general of any third party.
Not engage in advertising activities or any form of commercial exploitation of the Website, and not to use the contents and information contained on the Website to transmit advertising, or to send messages with any other commercial purpose in mind, or to collect or store the personal data of third parties.
No to use false identities, or to supplant the identity of others when using the Website or any of its services, including the use if required of passwords or access codes belonging to third parties, or in any other way.
Not to destroy, alter, use for the User’s own purposes, render unusable or damage the data, information, programs or electronic documents belonging to Dale Rhodes, to our suppliers or to third parties.
Not to introduce, store or propagate through the Website any content that infringes upon third parties’ intellectual or industrial property rights or commercial secrets, or in general any content for which they cannot, in conformity with the Law, demonstrate their right to place it at the disposal of third parties.
13. Protection of personal data
In accordance with the Organic Law No. 15/1999, dated 13th December 1999, concerning the Protection of Data of a Personal Nature, Users are informed that their personal data will be included in files under the ownership of Dale Rhodes for the purposes of customer relation management, advertising and commercial prospecting, including the sending (through the post, e-mail or other electronic means) of commercial messages concerning products, services, commercial offers, promotional offers and news concerning Dale Rhodes company. For objectives directly related to the purposes indicated in the preceding section, the User’s data may be transmitted to other companies in the Dale Rhodes Company, which may be located outside the European Economic Area (EEA), including those countries that do not have comparable level of data protection.
14. Links to other websites
The website of Dale Rhodes contains links to other websites that you can visit. We have no control over the content of these websites, nor do we proof them. If you access a website, whose link has been provided on this website, you accept that Dale Rhodes is not responsible for the content of the website, including any advertising or products offered on the website. Dale Rhodes can also not be held liable for a criminal offense, damage or loss that occurred though visiting any of these websites.
15. Social Networking
These conditions also apply to any posting, on one of the, with Dale Rhodes affiliated websites, such as Facebook, Twitter, YouTube or other social networks. All comments, images, videos and other material on third-party social networks do not necessarily reflect the opinion or ideas of Dale Rhodes or its employees. Therefore Dale Rhodes is not responsible for such content. In any case, the entire material posted on third-party social networks must comply with these conditions and, if applicable, also with those of these social networks.
To estimate usage numbers and patterns
To store information about your preferences and adjust the website accordingly
To simplify your search
To recognize you when you return to our website.
Copyright 2017 Dale Rhodes